Rim outage faces first legal answer
RIM on Wednesday was prosecuted (PDF) inside a potential class action lawsuit situation because of its four-day Rim outage. Consumer Law Group, a strong noted for suing at class scale, stated in Montreal that RIM had neglected clients by not either directly paying phone proprietors for that down time or organizing for service providers to pay for. RIM must have given customers prorated compensation and brought "full responsibility" for which happened, the suit stated.
The terms don't specify just how much CLG was expecting.
RIM did offer some compensation to the customers as free applications. Some have chastised RIM, however, because it implies that individuals who already possessed a number of from the applications or do not want them get less value. Questions happen to be elevated why it did not just present an equivalent credit.
The outage underscored a mounting worry about the natural toughness for the Rim system. Unlike Android, apple iphone, and many other mobile platforms, RIM's approach centralizes not only e-mail and im but even fundamentals like web browsing plus some third-party Internet applications. When service went lower earlier this year, some clients found their products basically damaged outdoors of fundamental voice calls and text texting.
Some clients happen to be incensed enough to change towards the apple iphone 4S, which released a next day of the outage was fixed, in order to Android. Gazelle reported a large spike in Rim trade-inches shortly later on. [via Financial Publish]
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